Q: What happens when customs size items?
A: We do our best to coordinate with you if customs need more information. Sorry, we cannot reship and item will be considered lost. Please choose alternate insurance policy and shipping method upon order.
Q: What shipping methods do you use?
A: For jewelry, we can only use e-packet unless ship with another big items like bag. Typical shipment use DHL and EMS depending which country to send. Please note that upon approval of PSP to ship, it takes 3-5 days before tracking is active. Do not worry if your tracking does not work. Always give your email to automatically get tracking updates.Q: How long will I receive PSP?
A: Different factory have different times. If I stock item in my office, I make PSP within same day of payment or 1 day after. Please check with Heidi if item is stock or not. If item is need PRE-ORDER, please expect longer wait time if item need to be complete. Thank you for patience.Q: Can I return / exchange my items?
A: If PSP show damage or defect, I will request exchange from factory. However, once item is shipped, please understand that we cannot easily accept return. If you receive wrong item, please contact Heidi as soon as possible. Do not remove item packaging.Q: How do I know that you are not just getting my money?
A: We are a trusted seller of products. If we cannot buy the item for you, we let you know and provide refund if cannot wait.